At YourTutor365, we strive to provide high-quality educational services through our live classes. We understand that sometimes unforeseen circumstances may arise. This Refund Policy outlines the conditions under which we may offer refunds. Please read this policy carefully before purchasing any of our services.

1. General Policy
YourTutor365 maintains a no-refund policy for all purchases of live classes. By completing a purchase on our website, you acknowledge and agree that all sales are final, and no refunds will be issued except under specific circumstances as outlined below.

2. Exceptions to the No-Refund Policy
2.1 Class Cancellations
If a class is cancelled by YourTutor365 due to unforeseen circumstances such as instructor unavailability, technical issues, or other reasons, we will offer the following options to affected students:

• Rescheduling the class to a different date and time.
• Providing a credit towards future classes of equivalent value.
• Issuing a full refund if rescheduling or credit is not acceptable to the student.

2.2 Significant Technical Issues
If you experience significant technical issues that prevent you from accessing or participating in a live class, and these issues are caused by YourTutor365’s platform or services, you may be eligible for a refund or class credit. To qualify, you must:

• Report the technical issue immediately to our support team at info@yourtutor365.com or +91 98739 00122 / +91 98739 00133.
• Allow us the opportunity to resolve the issue within the class duration.

2.3 Exceptional Circumstances
In rare and exceptional circumstances, YourTutor365 may consider refund requests on a case-by-case basis. Such requests must be submitted in writing to info@yourtutor365.com within 24 hours of the class start time. The decision to issue a refund under exceptional circumstances is at the sole discretion of YourTutor365.

3. How to Request a Refund
To request a refund under the conditions outlined above, please follow these steps:

• Email your refund request to info@yourtutor365.com.
• Include your name, contact information, class details, and the reason for your refund request.
• Attach any relevant documentation or evidence to support your request.

Our support team will review your request and respond within 5 business days.

4. Refund Processing
If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card issuer to post the refund to your account.

5. Contact Information
For any questions or concerns about this Refund Policy, please contact us:

• Email: info@yourtutor365.com
• Mobile: +91 98739 00122, +91 98739 00133

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.